By John Gerstner
Presentation by Ann Saridakis, Director, Internal Channel Strategy and Delivery, Pitney Bowes
On the scale of portal maturity, most companies start at stage 1, information sharing. BP’s goal is to make enterprise information easier to access and key tasks easier to perform. At end of day, you must show incremental efficiencies. (B to Business to Revenue).
BP started its Sharepoint deployment by asking what employees wanted to do, both employee-to-employee and individual employee tasks.
“Internal communication has to be a part of the conversation when IT is making decisions about what tools will be used to communicate with employees,” says Saridakis.
Inside PB 2.0 includes an employee director with status, quick links populated by geography, business unit and level in the organization. My Links allows employees to add personal favorite website links. There are also tabs for company news, external news and Values to Action. The homepage also includes an executive message, company calendar and a weather app (plus many more features).
Each department has their own layer of governance and publishing gatekeeper. “We have a homepage review board that meets twice a week. Some stories are targeted for global employees, some just for local areas. Departments can establish a SharePoint Team Site where teams can share documents, etc.”.
“We bought the standard client license, not the enterprise license which can be quite expensive. Stage 1 cost under $1 million. This included the ability to do 3 HR transactions (time reporting) and a custom employee directory.”
What is Sharpoint out of the box? Unaltered code — simple lists, controls and pages that produce html. So Sharepoing may not be compatible with your usuability feedback and your design. And the more you customize, the more investment will be required in future upgrades.
Lesson Learned: Ensure you have an executive management champion in addition to your CIO.
BP provides monthly level one publishing training. Employees can customize their facebook-type information in their profiles.
BP has 150 publishers worldwide; 25,000 employees enter their time weekly. 67% preferred the redesign.